Ted Johns, Chairman of the Institute of Customer Service, deals with our customer service policies in a completely different light and explain what it takes to be a customer focused organisation by demonstrating the positive impact it can have on your bottom-line.
Our team is led by Sir J. Ukemenam PhD, FRSM, a criminologist with extensive industry connections and experience in the…
Nigel Hill, previously the Chief Executive of The Leadership Forum Netherlands, responsible for showing you how to understand how customers…